Return & Refund Policy

At Craft House Inc., we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 7 days of receiving your product, subject to the terms below.

7-Day Return Policy

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.

• The product must be in its original packaging, wherever applicable.

• The product should not have been altered, assembled, damaged, or modified after delivery.

• You must provide your order number, invoice, or other proof of purchase.

• Return requests must be raised within 7 days of delivery.

To initiate a return, please contact us at thecrafthouseinc@gmail.com with your order number and details of the reason for the return.

Important: Products returned without prior approval from Craft House Inc. may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us at thecrafthouseinc@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs/videos of the product

• Photographs of the packaging, if damaged

• A brief description of the issue

Our team will review the issue and, if approved, provide an appropriate resolution such as a replacement, repair, or refund.

Non-Returnable Products

The following products may not be eligible for return:

• Custom-made or personalized products

• Products manufactured specifically according to customer requirements

• Products that have been used, assembled, modified, or damaged after delivery

• Products without their original packaging, where applicable

• Sale or clearance items

• Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending anything back.

Return Shipping

For approved returns due to change of mind or personal preference, return shipping charges may be borne by the customer.

For an approved claim involving a product that is damaged, defective, or incorrectly delivered, Craft House Inc. will arrange the return or bear the reasonable return-shipping cost when a return is required.

Restocking fee: No restocking fee is charged for an approved return.

Exchanges

If you would like to exchange an eligible product for another product, please contact us at thecrafthouseinc@gmail.com.

Depending on availability and eligibility, we may process the exchange or advise you to return the original product and place a new order.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 7 business days.

Please note that the time taken for the refunded amount to appear in your bank account or payment account may vary depending on your bank or payment provider.

If you have not received your refund after the applicable processing period, please contact us at:

thecrafthouseinc@gmail.com

Contact Us

For any questions regarding returns, refunds, exchanges, damaged products, or order issues, please contact:

Craft House Inc.
Email: thecrafthouseinc@gmail.com