Shipping policy

Shipping Policy

Last Updated: August 16, 2026

At Craft House Inc., we aim to deliver your order safely and on time across India. Please read the following Shipping Policy carefully before placing your order.

Pan India Delivery

We provide delivery across Pan India.

Shipping charges: Standard delivery is free across serviceable PIN codes in India.

The estimated delivery time is:

5–7 business days from the date of dispatch, depending on the delivery location, product availability, and logistics conditions.

Delivery timelines may vary for remote locations, difficult-to-service areas, public holidays, unforeseen transportation delays, weather conditions, or other circumstances beyond our reasonable control.

For customized, made-to-order, or specially manufactured products, additional processing time may apply. The applicable timeline will be communicated separately where required.

Order Processing

Orders are processed after successful payment confirmation.

Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.

Please ensure that your shipping address, phone number, and other delivery details are accurate and complete when placing your order.

Craft House Inc. will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delivery

Our products may be delivered through third-party courier, logistics, or transportation partners.

Delivery timelines are estimates and are not guaranteed in circumstances beyond our reasonable control.

If the delivery is delayed due to circumstances such as weather, transportation disruptions, public holidays, remote-area restrictions, or other logistical issues, we will make reasonable efforts to assist you.

Mandatory Unboxing Video for Damage or Missing Item Claims

Please record a continuous, unedited unboxing video while opening your package.

For your protection, an uninterrupted unboxing video is mandatory for any claim related to:

  • Product damage during transit

  • Missing parts or accessories

  • Missing items

  • Wrong product received

  • Visible packaging damage

  • Any product condition issue identified immediately upon opening the package

The video must clearly show:

  1. The package before it is opened.

  2. All sides of the package and its condition.

  3. The shipping label/order details.

  4. The complete opening of the package.

  5. The product and all included parts/accessories after opening.

The unboxing video must be continuous and must not be paused, edited, cut, or otherwise manipulated.

If an appropriate continuous unboxing video is not provided, Craft House Inc. reserves the right to reject or not entertain the damage, missing-item, or incorrect-product claim, as we may not be able to verify the condition of the product at the time of delivery.

Damage or Delivery Issues Must Be Reported Within 48 Hours

If you receive a damaged, defective, incomplete, or incorrect product, you must contact us within 48 hours of delivery.

Please email us at:

thecrafthouseinc@gmail.com

Your complaint should include:

  • Order number

  • Customer name and registered phone number

  • Continuous unboxing video

  • Clear photographs of the product

  • Photographs/videos of the packaging and shipping label

  • Description of the issue

Claims reported after 48 hours of delivery may not be entertained.

We strongly recommend inspecting your package and product immediately upon delivery rather than delaying the inspection.

If the Package Appears Damaged

If the outer packaging appears visibly damaged, crushed, torn, opened, or tampered with at the time of delivery:

  • Take photographs/videos of the package before opening it.

  • Record the complete unboxing process without interruption.

  • Contact Craft House Inc. within 48 hours if you identify any issue.

Where possible, please inform the delivery personnel about visible package damage at the time of delivery.

Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer is unable to receive the shipment, additional delivery attempts may be subject to the logistics provider's procedures.

Additional charges may apply in certain situations, including re-shipping or re-delivery caused by incorrect information or customer-requested changes.

Address Changes

Please contact us as soon as possible if you need to change your delivery address.

Once an order has been dispatched, we may not be able to change the shipping address.

Any additional shipping or re-routing charges resulting from an address change may be borne by the customer.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occur due to circumstances beyond our control, including:

  • Weather conditions

  • Transportation disruptions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Remote-area delivery limitations

  • Courier or logistics delays

  • Unforeseen operational circumstances

Such delays do not automatically qualify an order for cancellation or refund.

Contact Us

For questions regarding shipping, delivery, tracking, or delivery-related issues, please contact:

Craft House Inc.
Phone: 9521182046
Email: thecrafthouseinc@gmail.com
Address: Industrial Area Tanawara Phanta, P. No. 3, 342005 Jodhpur, Rajasthan, India